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Delivery & Access Policy

Last updated: 11/21/2025

📱 100% Digital Service - No Physical Shipping

AUM Data Labs provides digital software-as-a-service (SaaS) only. There are NO physical products and therefore NO shipping involved.

1. Instant Digital Access

Upon successful payment confirmation:

  • Immediate Activation: Your subscription is activated within seconds
  • Email Confirmation: You receive a confirmation email with access details
  • Dashboard Access: Log in immediately at aumdatalabs.com/dashboard
  • No Waiting Period: Start using all features instantly

2. How to Access Your Subscription

Step 1: Complete Payment

Pay via UPI, credit card, or other supported methods through Razorpay

Step 2: Receive Confirmation

Check your email for subscription confirmation and receipt

Step 3: Login

Use your registered email to log in to the dashboard

Step 4: Start Analyzing

Upload data and access all premium features immediately

3. Service Availability

Your subscription provides:

  • 24/7 Access: Use the platform anytime, anywhere
  • Cloud-Based: No software installation required
  • Multi-Device: Access from desktop, laptop, or tablet
  • Automatic Updates: Always get the latest features

4. Subscription Duration

Subscription periods:

  • Monthly Plans: 30-day access from activation date
  • Auto-Renewal: Subscriptions renew automatically unless cancelled
  • Continuous Access: No interruption between billing cycles
  • Cancellation: Cancel anytime; access continues until period end

5. Access Issues

If you cannot access your subscription after payment:

Troubleshooting Steps:

  1. Check your email (including spam folder) for confirmation
  2. Verify you are using the correct email address to log in
  3. Clear browser cache and cookies, then try again
  4. Try a different browser or device
  5. Wait 5-10 minutes for payment processing to complete

Still having issues?

Contact: support@aumdatalabs.com

Include: Transaction ID, registered email, screenshot of error

6. Data Export & Portability

Your data remains yours:

  • Export Anytime: Download your analyses as CSV or PDF
  • No Lock-In: Export data before subscription ends
  • Data Retention: Active subscriptions retain all historical data
  • Cancellation: Export all data before cancelling

7. Technical Requirements

To access AUM Data Labs, you need:

  • Internet Connection: Stable broadband (minimum 2 Mbps)
  • Modern Browser: Chrome, Firefox, Safari, or Edge (latest version)
  • JavaScript Enabled: Required for platform functionality
  • Cookies Enabled: For authentication and session management

8. Support & Assistance

Need Help Getting Started?

Email Support: support@aumdatalabs.com

Response Time: Within 24-48 hours

Documentation: Available at aumdatalabs.com/docs

Video Tutorials: Coming soon

9. Service Level Agreement (SLA)

We commit to:

  • 99.9% Uptime: Platform availability guarantee
  • Instant Activation: Subscription active within 60 seconds of payment
  • Data Security: Bank-grade encryption for all data
  • Regular Backups: Your data is backed up daily

Summary: AUM Data Labs is a 100% digital service with instant access upon payment. No physical shipping is involved. Access your subscription immediately via web browser from anywhere in the world.